FAQs - Revision history

Admin at 14:01, 25 September 2022

2022-09-25T14:01:45Z

Davo at 15:00, 30 June 2021

2021-06-30T15:00:39Z

Davo: /* Other Accessories */

2021-05-28T17:11:58Z

Other Accessories

← Older revision		Revision as of 17:11, 28 May 2021
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	* The LTK Luer Tip Kit for Cold and Warm flow heads.		* The LTK Luer Tip Kit for Cold and Warm flow heads.
	* The DBK Drill Bit Kit includes a variety of drilling and milling heads for the ST1 Spindle Tool.		* The DBK Drill Bit Kit includes a variety of drilling and milling heads for the ST1 Spindle Tool.

			===What's the smallest amount?===

			I am occasionally asked "What is the smallest volume that you can discretely deposit?", which is a troublesome question, and implies that mechanical performance of the head is the only consideration '''- it is NOT!'''

			The smallest possible displacement is one microstep of the motor. The 30cc syringe head (for example) has a flow calculation of 26.8 pulses (microsteps on the dispensing motor) per microliter. So, each single pulse would displace, either positively (unloading) or negatively (loading), 0.0373 microliters, or 373 nanoliters '''- IN THEORY, and without that many significant digits.'''

			'''IN PRACTICE, however,''' attempts at very tiny movements like this are unreliable, as such a single tiny move might not even be enough to take up the tension between multiple matings of the teeth of gears and belts during a direction change. This number is accurate when averaged out over the course of multiple printing movements, but it is unrealistic to expect this equipment to provide this level of accuracy for single actions.

			I have confidence in single, isolated displacement actions of as little as one microliter. Smaller displacement movements are absolutely possible, but you will have to perform some tests to determine the practical limit for your use, with your material - but I can help you with writing gcode for tests.

	==How reliable is your printer?==		==How reliable is your printer?==

Davo: /* What's wrong with my Tablet? */

2021-05-19T18:19:50Z

What's wrong with my Tablet?

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	The machine was designed with a 5000 hour MTBF goal, and so far we have no reason to believe that this has not been met. Our parent company has had four axis motion control devices in the field for over 15 years with 100% customer satisfaction. We have been printing on our printers for several months; most of our builds run two to four hours. If the printer is used properly, we recommend a general head cleaning once every 200 hours of printing, (this takes about 5 minutes).		The machine was designed with a 5000 hour MTBF goal, and so far we have no reason to believe that this has not been met. Our parent company has had four axis motion control devices in the field for over 15 years with 100% customer satisfaction. We have been printing on our printers for several months; most of our builds run two to four hours. If the printer is used properly, we recommend a general head cleaning once every 200 hours of printing, (this takes about 5 minutes).

	== ~~What~~'~~s wrong with my Tablet?~~ ==		== My Tablet won't turn on! ==

	If your tablet has been sitting without being charged, and the battery drains completely, you must charge it to FULL (18+ hours) before it will reboot. Once it has been fully charged, hold down the power button until you see activity on the screen. Be sure to boot in Windows (not Android) mode. Sorry, this is not our design.		If your tablet has been sitting without being charged, and the battery drains completely, you must charge it to FULL (18+ hours) before it will reboot. Once it has been fully charged, hold down the power button until you see activity on the screen. Be sure to boot in Windows (not Android) mode. Sorry, this is not our design.

Davo: /* How reliable is your printer? */

2021-05-19T17:52:10Z

How reliable is your printer?

← Older revision		Revision as of 17:52, 19 May 2021
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	The machine was designed with a 5000 hour MTBF goal, and so far we have no reason to believe that this has not been met. Our parent company has had four axis motion control devices in the field for over 15 years with 100% customer satisfaction. We have been printing on our printers for several months; most of our builds run two to four hours. If the printer is used properly, we recommend a general head cleaning once every 200 hours of printing, (this takes about 5 minutes).		The machine was designed with a 5000 hour MTBF goal, and so far we have no reason to believe that this has not been met. Our parent company has had four axis motion control devices in the field for over 15 years with 100% customer satisfaction. We have been printing on our printers for several months; most of our builds run two to four hours. If the printer is used properly, we recommend a general head cleaning once every 200 hours of printing, (this takes about 5 minutes).

			== What's wrong with my Tablet? ==

			If your tablet has been sitting without being charged, and the battery drains completely, you must charge it to FULL (18+ hours) before it will reboot. Once it has been fully charged, hold down the power button until you see activity on the screen. Be sure to boot in Windows (not Android) mode. Sorry, this is not our design.

Davo: /* What do the printers come with? */

2021-03-18T15:03:25Z

What do the printers come with?

← Older revision		Revision as of 15:03, 18 March 2021
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	* Skype/TeamViewer training - STRONGLY ENCOURAGED - SEE NEXT SECTION		* Skype/TeamViewer training - STRONGLY ENCOURAGED - SEE NEXT SECTION
	* Tramming Kit - Digital Tramming Tool, metric hex drivers, razor blades, spatula, plastic cutters, glass build plate, blue painter's tape, ST-Link programming adapter, tweezers, wire brush, 1 gallon ziplock bag.		* Tramming Kit - Digital Tramming Tool, metric hex drivers, razor blades, spatula, plastic cutters, glass build plate, blue painter's tape, ST-Link programming adapter, tweezers, wire brush, 1 gallon ziplock bag.

			== Why do you put a full computer in every printer? ==

			We decided to include the embedded PC in our printers because it enables us to:

			1. Provide online support in real time; and

			2. Expand the printer’s capability in the future.

			There is NO question that this is valuable. Every time we walk a customer through a new procedure, or help diagnose what is going on with their printer via Team Viewer, we are absolutely sure that having the embedded PC was one of the best ideas we have had.

			Some people see our printer and really like the hardware, but of course the price is not cheap, because the components are world class quality. These people may find it hard to afford to purchase a printer with an embedded PC, but the PC and touchscreen add a mere $350 to the actual cost of the printer (we make NO profit from the PC; we offer it because it makes the printer that much better, and easier to grow with).

			For them we offer a Printer without a PC; however, we strongly suggest that this ONLY be done by people that are VERY computer literate. We factored in 5 hours of personal training on each printer, because this is a new technology and we found that everyone really benefited from this training. We did NOT factor in any time to help people that were trying to get modern software running on an old PC from the garage and save $350 on their printer, because our time is valuable and an old PC is a complete unknown.

			The embedded PC comes configured and tested. This is by far the best way to get a great 3D printing experience.

			We have always tried to operate with the mindset of: we treat the customer the way we want to be treated. We would much rather spend our time helping someone learn how to print than spend it trying to debug some unique and unknown computer installation.

	==How long will it take to get my printer?==		==How long will it take to get my printer?==

Davo at 15:00, 18 March 2021

2021-03-18T15:00:27Z

Show changes

Davo: /* Unheated (or Chilled) Reservoir Printing */

2021-03-18T14:58:09Z

Unheated (or Chilled) Reservoir Printing

← Older revision		Revision as of 14:58, 18 March 2021
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	## What viscosity is it during deposition?		## What viscosity is it during deposition?

	== Unheated (or Chilled) Reservoir Printing ==		=== Unheated (or Chilled) Reservoir Printing ===

	Unheated (or Chilled) Reservoir Printing (or "Cold Flow") refers to printing with somewhat fluid materials at room temperature. We offer the following Unheated Reservoir Printing heads, with or without UV crosslinking:		Unheated (or Chilled) Reservoir Printing (or "Cold Flow") refers to printing with somewhat fluid materials at room temperature. We offer the following Unheated Reservoir Printing heads, with or without UV crosslinking:

Davo: /* How should that Microprocessor be Set? */

2021-03-09T18:00:34Z

How should that Microprocessor be Set?

← Older revision		Revision as of 18:00, 9 March 2021
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	== How should that Microprocessor be Set? ==		== How should that Microprocessor be Set? ==

	Your motion controller (green '''STM407''' on ESR and 30M printers, or blue '''STM32''' on Hydra and EHR printers) has two switches.		Your motion controller (<span style="color: green;">green '''STM407''' on ESR and 30M printers</span>, or <span style="color: blue;">blue '''STM32''' on Hydra and EHR printers</span>) has two switches.

	<span style="color: red;">The '''BOOT CONFIG''' switch can be set to '''SYSTEM''' (usually up or left - sometimes needed for flashing firmware) or '''FLASH''' (usually down or right). '''It should be set to FLASH for normal operations.'''</span>		<span style="color: red;">The '''BOOT CONFIG''' switch can be set to '''SYSTEM''' (usually up or left - sometimes needed for flashing firmware) or '''FLASH''' (usually down or right). '''It should be set to FLASH for normal operations.'''</span>

Davo: /* How should that Microprocessor be Set? */

2021-03-09T17:59:33Z

How should that Microprocessor be Set?

← Older revision		Revision as of 17:59, 9 March 2021
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	== How should that Microprocessor be Set? ==		== How should that Microprocessor be Set? ==

	Your motion controller ('''~~STM32~~''' on ~~Hydra~~ and ~~EHR~~ printers, '''~~STM407~~''' on ~~ESR~~ and ~~30M~~ printers) has two switches.		Your motion controller (green '''STM407''' on ESR and 30M printers, or blue '''STM32''' on Hydra and EHR printers) has two switches.

	<span style="color: red;">The '''BOOT CONFIG''' switch can be set to '''SYSTEM''' (usually up or left - sometimes needed for flashing firmware) or '''FLASH''' (usually down or right). '''It should be set to FLASH for normal operations.'''</span>		<span style="color: red;">The '''BOOT CONFIG''' switch can be set to '''SYSTEM''' (usually up or left - sometimes needed for flashing firmware) or '''FLASH''' (usually down or right). '''It should be set to FLASH for normal operations.'''</span>

← Older revision		Revision as of 15:00, 30 June 2021
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	=== Why is there mandatory training? ===		=== Why is there mandatory training? ===

	Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Skype and ~~TeamViewer~~) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.		Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Skype and AnyDesk) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.

	It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, and many people have inaccurate ideas of what a printer can do and what it takes to make a good part. We have no interest in selling a printer to a person, only to have them find out it will not work for them. Our mission is to create and sell print systems to people that will use them and find great satisfaction in being our customers.		It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, and many people have inaccurate ideas of what a printer can do and what it takes to make a good part. We have no interest in selling a printer to a person, only to have them find out it will not work for them. Our mission is to create and sell print systems to people that will use them and find great satisfaction in being our customers.
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	We have had great experiences with those who have taken this training, as it gives them each a better idea of the printer and its capabilities. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. We believe that our printer is perfect for many customers, but not all customers. Until you have some idea of how it operates, you have no actual first-hand information to make a good decision. And we want our printers to go to people who will use them to do things other printers cannot do.		We have had great experiences with those who have taken this training, as it gives them each a better idea of the printer and its capabilities. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. We believe that our printer is perfect for many customers, but not all customers. Until you have some idea of how it operates, you have no actual first-hand information to make a good decision. And we want our printers to go to people who will use them to do things other printers cannot do.

	We have two training sessions that we do one-on-one, and during that session we use ~~teamviewer 9~~ and Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via ~~TeamViewer~~) and see the results (via Skype).		We have two training sessions that we do one-on-one, and during that session we use AnyDesk and Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via AnyDesk) and see the results (via Skype).

	If you have a strong interest, then please contact us to set up a session.		If you have a strong interest, then please contact us to set up a session.
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	1. You need to have downloaded and installed regular skype ( https://www.skype.com/en/get-skype/ ) - not the "for business" version - and registered a free account. You don’t need a camera, but you do need a microphone. Direct link: https://go.skype.com/windows.desktop.download		1. You need to have downloaded and installed regular skype ( https://www.skype.com/en/get-skype/ ) - not the "for business" version - and registered a free account. You don’t need a camera, but you do need a microphone. Direct link: https://go.skype.com/windows.desktop.download

	2. You need to have downloaded and installed ~~teamviewer 9~~ ( https://~~community.teamviewer~~.com/~~English/kb/articles/78348-download-teamviewer-8-and-9~~ ), the free client for non-commercial use. Direct link: https://download.~~teamviewer~~.com/~~download/version_9x/TeamViewer_Setup~~.exe		2. You need to have downloaded and installed AnyDesk ( https://anydesk.com/en ), the free client for non-commercial use. Direct link: https://download.anydesk.com/AnyDesk.exe?_ga=2.89179032.2069644343.1625064922-1555606526.1625064922

	3. You need to be online with skype and ~~teamviewer 9~~ running, and be logged in to your skype account.		3. You need to be online with skype and AnyDesk running, and be logged in to your skype account.

	This works best for you if you have two displays (or two computers), with the ~~teamviewer 9~~ window on one and the skype window on the other, although it does work with one screen (just not as well). To start, you can skype me (hy.rel, johns creek) or give me your account ID and I’ll skype you. Then I’ll give you my ~~teamviewer 9 number~~ and password, and you will control my computer.		This works best for you if you have two displays (or two computers), with the AnyDesk window on one and the skype window on the other, although it does work with one screen (just not as well). To start, you can skype me (hy.rel, johns creek) or give me your account ID and I’ll skype you. Then I’ll give you my AnyDesk ID and password, and you will control my computer.

	This is a point-to-point lesson; you can have more than one person, but your team should be in the same room together - or some will not be able to see or use ~~TeamViewer~~.		This is a point-to-point lesson; you can have more than one person, but your team should be in the same room together - or some will not be able to see or use AnyDesk.

	=== When can you do the training? ===		=== When can you do the training? ===
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	* Electronics, including Windows TabletPC		* Electronics, including Windows TabletPC
	* Motion Control components - motors, linear bearings, ball screws, etc.		* Motion Control components - motors, linear bearings, ball screws, etc.
	* Skype/~~TeamViewer~~ training - STRONGLY ENCOURAGED - SEE NEXT SECTION		* Skype/AnyDesk training - STRONGLY ENCOURAGED - SEE NEXT SECTION
	* Tramming Kit - Digital Tramming Tool, metric hex drivers, razor blades, spatula, plastic cutters, glass build plate, blue painter's tape, ST-Link programming adapter, tweezers, wire brush, 1 gallon ziplock bag.		* Tramming Kit - Digital Tramming Tool, metric hex drivers, razor blades, spatula, plastic cutters, glass build plate, blue painter's tape, ST-Link programming adapter, tweezers, wire brush, 1 gallon ziplock bag.