Training - Revision history

Admin at 07:01, 1 May 2025

2025-05-01T07:01:38Z

← Older revision		Revision as of 07:01, 1 May 2025
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	=== Recorded Training ===		=== Recorded Training ===

	The training sessions are also recorded; see ~~http~~://hyrel3d.~~net~~/wiki/index.php~~/Instructions#BASIC_Printing:_One_STL.2C_One_Head~~		The training sessions are also recorded; see https://hyrel3d.in/wiki/index.php?title=Sandbox

Davo: /* When can you do the training? */

2021-09-14T17:21:58Z

When can you do the training?

← Older revision		Revision as of 17:21, 14 September 2021
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	=== When can you do the training? ===		=== When can you do the training? ===

			We actually require training BEFORE you order a printer. This way you will be making an informed decision, having already experienced our process.

	I am generally available Monday through Friday, 8 am through 4 pm US Eastern time. This is UTC-5 from early March to early November, but UTC-4 from early November to early March.		I am generally available Monday through Friday, 8 am through 4 pm US Eastern time. This is UTC-5 from early March to early November, but UTC-4 from early November to early March.

Davo at 14:57, 30 June 2021

2021-06-30T14:57:19Z

Davo: /* How long does the training take? */

2021-02-24T20:27:54Z

How long does the training take?

← Older revision		Revision as of 20:27, 24 February 2021
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	=== How long does the training take? ===		=== How long does the training take? ===

	Usually about an hour; it can run longer if you have a lot of questions.		Usually about an hour; it can run longer if you have a lot of questions, and it can go faster if you preview the training by watching the videos below.

			=== Recorded Training ===

			The training sessions are also recorded; see http://hyrel3d.net/wiki/index.php/Instructions#BASIC_Printing:_One_STL.2C_One_Head

Davo: /* When can you do the training? */

2021-01-18T17:48:12Z

When can you do the training?

← Older revision		Revision as of 17:48, 18 January 2021
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	Some other times are possible, please let me know what you need.		Some other times are possible, please let me know what you need.

			=== How long does the training take? ===

			Usually about an hour; it can run longer if you have a lot of questions.

Davo: Created page with "== Training == === Why is there mandatory training? === Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and..."

2021-01-18T12:34:36Z

Created page with "== Training == === Why is there mandatory training? === Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and..."

New page

== Training ==

=== Why is there mandatory training? ===

Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Skype and TeamViewer) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.

It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, and many people have inaccurate ideas of what a printer can do and what it takes to make a good part. We have no interest in selling a printer to a person, only to have them find out it will not work for them. Our mission is to create and sell print systems to people that will use them and find great satisfaction in being our customers.

We have had great experiences with those who have taken this training, as it gives them each a better idea of the printer and its capabilities. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. We believe that our printer is perfect for many customers, but not all customers. Until you have some idea of how it operates, you have no actual first-hand information to make a good decision. And we want our printers to go to people who will use them to do things other printers cannot do.

We have two training sessions that we do one-on-one, and during that session we use teamviewer 9 and Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via TeamViewer) and see the results (via Skype).

If you have a strong interest, then please contact us to set up a session.

=== How do you do the training? ===

1. You need to have downloaded and installed regular skype ( https://www.skype.com/en/get-skype/ ) - not the "for business" version - and registered a free account. You don’t need a camera, but you do need a microphone. Direct link: https://go.skype.com/windows.desktop.download

2. You need to have downloaded and installed teamviewer 9 ( https://community.teamviewer.com/English/kb/articles/78348-download-teamviewer-8-and-9 ), the free client for non-commercial use. Direct link: https://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

3. You need to be online with skype and teamviewer 9 running, and be logged in to your skype account.

This works best for you if you have two displays (or two computers), with the teamviewer 9 window on one and the skype window on the other, although it does work with one screen (just not as well). To start, you can skype me (hy.rel, johns creek) or give me your account ID and I’ll skype you. Then I’ll give you my teamviewer 9 number and password, and you will control my computer.

This is a point-to-point lesson; you can have more than one person, but your team should be in the same room together - or some will not be able to see or use TeamViewer.

=== When can you do the training? ===

I am generally available Monday through Friday, 8 am through 4 pm US Eastern time. This is UTC-5 from early March to early November, but UTC-4 from early November to early March.

Some other times are possible, please let me know what you need.

← Older revision		Revision as of 14:57, 30 June 2021
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	=== Why is there mandatory training? ===		=== Why is there mandatory training? ===

	Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Skype and ~~TeamViewer~~) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.		Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Skype and AnyDesk) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.

	It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, and many people have inaccurate ideas of what a printer can do and what it takes to make a good part. We have no interest in selling a printer to a person, only to have them find out it will not work for them. Our mission is to create and sell print systems to people that will use them and find great satisfaction in being our customers.		It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, and many people have inaccurate ideas of what a printer can do and what it takes to make a good part. We have no interest in selling a printer to a person, only to have them find out it will not work for them. Our mission is to create and sell print systems to people that will use them and find great satisfaction in being our customers.
Line 9:		Line 9:
	We have had great experiences with those who have taken this training, as it gives them each a better idea of the printer and its capabilities. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. We believe that our printer is perfect for many customers, but not all customers. Until you have some idea of how it operates, you have no actual first-hand information to make a good decision. And we want our printers to go to people who will use them to do things other printers cannot do.		We have had great experiences with those who have taken this training, as it gives them each a better idea of the printer and its capabilities. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. We believe that our printer is perfect for many customers, but not all customers. Until you have some idea of how it operates, you have no actual first-hand information to make a good decision. And we want our printers to go to people who will use them to do things other printers cannot do.

	We have two training sessions that we do one-on-one, and during that session we use ~~teamviewer 9~~ and Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via ~~TeamViewer~~) and see the results (via Skype).		We have two training sessions that we do one-on-one, and during that session we use AnyDesk and Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via AnyDesk) and see the results (via Skype).

	If you have a strong interest, then please contact us to set up a session.		If you have a strong interest, then please contact us to set up a session.
Line 15:		Line 15:
	=== How do you do the training? ===		=== How do you do the training? ===

	1. You need to have downloaded and installed regular ~~skype~~ ( https://www.skype.com/en/get-skype/ ) - not the "for business" version - and registered a free account. You don’t need a camera, but you do need a microphone. Direct link: https://go.skype.com/windows.desktop.download		1. You need to have downloaded and installed regular Skype ( https://www.skype.com/en/get-skype/ ) - not the "for business" version - and registered a free account. You don’t need a camera, but you do need a microphone. Direct link: https://go.skype.com/windows.desktop.download

	2. You need to have downloaded and installed ~~teamviewer 9~~ ( https://~~community.teamviewer~~.com/~~English/kb/articles/78348-download-teamviewer-8-and-9~~ ), the free client for non-commercial use. Direct link: https://download.~~teamviewer~~.com/~~download/version_9x/TeamViewer_Setup~~.exe		2. You need to have downloaded and installed AnyDesk ( https://anydesk.com/en ), the free client for non-commercial use. Direct link: https://download.anydesk.com/AnyDesk.exe?_ga=2.130097164.2069644343.1625064922-1555606526.1625064922

	3. You need to be online with ~~skype~~ and ~~teamviewer 9~~ running, and be logged in to your ~~skype~~ account.		3. You need to be online with Skype and AnyDesk running, and be logged in to your Skype account.

	This works best for you if you have two displays (or two computers), with the ~~teamviewer 9~~ window on one and the ~~skype~~ window on the other, although it does work with one screen (just not as well). To start, you can ~~skype~~ me (hy.rel, johns creek) or give me your account ID and I’ll ~~skype~~ you. Then I’ll give you my ~~teamviewer 9 number~~ and password, and you will control my computer.		This works best for you if you have two displays (or two computers), with the AnyDesk window on one and the Skype window on the other, although it does work with one screen (just not as well). To start, you can Skype me (hy.rel, johns creek) or give me your account ID and I’ll Skype you. Then I’ll give you my AnyDesk ID and password, and you will control my computer.

	This is a point-to-point lesson; you can have more than one person, but your team should be in the same room together - or some will not be able to see or use ~~TeamViewer~~.		This is a point-to-point lesson; you can have more than one person, but your team should be in the same room together - or some will not be able to see or use AnyDesk.

	=== When can you do the training? ===		=== When can you do the training? ===