Reseller

Becoming a Reseller

Here is how we envision partnerships:

First, let us tell you that we would like our resellers and dealers to be extensions of us. Here is the philosophy that we embrace:

3D Printing is a highly competitive technology marketplace, which is dynamic and changing by the minute; but the one thing that will not change is that people will come back for good service. Where they get treated well, where they get treated fairly, they will return over and over. And that is the organization that we are trying to build.

If this falls in line with your philosophy, then we are probably a good match for you.

Levels

Here is how we will work with you to help you make money:

• We will reward you with 5% of the initial purchase for identifying committed customers and sending us their contact information. (At this time, a commission is paid after full payment and product delivery.)
• We will reward you with a total of 10% discount from listed prices on all orders for processing the customers’ money and paying us in advance of shipment.
• We will reward you with a total of 15% discount from listed prices on all orders for also providing at least five hours of initial training and support.
• We will reward you with a total of 20% discount from listed prices on all orders for also providing after-sales support, including follow up calls.

If this model is something that you want to work to be a part of, please let us know.

In order to move past that 10% point, you will need to purchase one of our printers and become well-versed in its operation and troubleshooting.

I can do a training session with you or your designee(s) so that you can evaluate how well you expect our products to fit with your customer base.

Training

Why is there mandatory training?

Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Skype and AnyDesk) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.

It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, and many people have inaccurate ideas of what a printer can do and what it takes to make a good part. We have no interest in selling a printer to a person, only to have them find out it will not work for them. Our mission is to create and sell print systems to people that will use them and find great satisfaction in being our customers.

We have had great experiences with those who have taken this training, as it gives them each a better idea of the printer and its capabilities. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. We believe that our printer is perfect for many customers, but not all customers. Until you have some idea of how it operates, you have no actual first-hand information to make a good decision. And we want our printers to go to people who will use them to do things other printers cannot do.

We have two training sessions that we do one-on-one, and during that session we use AnyDesk and Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via AnyDesk) and see the results (via Skype).

If you have a strong interest, then please contact us to set up a session.

How do you do the training?

1. You need to have downloaded and installed skype ( http://skype.com ) and registered a free account. You don’t need a camera, but you do need a microphone.

2. You need to have downloaded and installed teamviewer 9 ( https://community.teamviewer.com/t5/Knowledge-Base/Download-TeamViewer-8-and-9/ta-p/78348 ), the free client for non-commercial use.

3. You need to be online with skype and teamviewer 9 running, and be logged in to your skype account.

This works best for you if you have two displays (or two computers), with the teamviewer 9 window on one and the skype window on the other, although it does work with one screen (just not as well). To start, you can skype me (hy.rel, johns creek) or give me your account ID and I’ll skype you. Then I’ll give you my teamviewer 9 number and password, and you will control my computer.

When can you do the training?

I am generally available Monday through Friday, 8 am through 4 pm US Eastern time. This is UTC-5 from early March to early November, but UTC-4 from early November to early March.

Some other times are possible, please let me know what you need.

Can we print with your material?

Probably. Please tell me:

What form it is in at room temperature (powder, granules, filament, gel, etc)?

Do you need the environment or build surface at a certain temperature?

1. For Filaments:
   1. At what temperature will it be printed?
   2. Is it 1.75mm or 3mm filament?
2. For liquids, gels, granules or powders:
   1. At what temperature will it be deposited?
      1. Is it homogeneous or pre-mixed, or do we need to mix it as we dispense?
      2. If mixed as dispensed, at static or dynamic ratios?
   2. How does it harden or cure (by cooling, by heating, with humidity, with UV light (specify wavelength))?
   3. Is it photosensitive? Energetic? Caustic? Any special handling, safety or ventilation requirements?
   4. What viscosity is it during deposition?